Shipping & Returns
Shipping Policy
1. We strive to provide a seamless shopping experience, ensuring timely dispatch and delivery of your order.
2. Orders are typically processed within 7 business days. Once shipped, you'll receive a confirmation email with tracking information.
3. Shipping fees are calculated at checkout and vary based on the delivery location.
4. Please ensure accurate shipping information during checkout. We are not responsible for any delays or issues caused by incorrect addresses.
Exchange Policy
1. We understand the importance of finding the perfect fit. Therefore, we offer exchanges for a different size within one week (7 days) of receiving your order.
2. To initiate an exchange, please contact our customer service team at 9874451051 / xenaliving@gmail.com. Provide your order number and details about the item you wish to exchange.
3. Items eligible for exchange must be unworn, in their original packaging, and with all tags attached.
4. Exchanges are subject to product availability. If the desired size is unavailable, we will assist you in finding a suitable alternative or issue a store credit.
5. Customers are responsible for return shipping costs associated with exchanging an item for a different size.
Return Policy
1. We do not offer returns or refunds. All sales are final.
2. Our commitment is to deliver high-quality products, and we appreciate your understanding of our non-return and non-refund policy.
For any inquiries or assistance, feel free to contact us at 9874451051 / xenaliving@gmail.com.
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